Conditions for Repairs Under Manufacturers or Extended Warranty
Proof of purchase documentation is required, showing date of purchase and retailer. If booking a repair over the phone, we will require these details so that we can advise you whether pickup/delivery is covered by your warranty. In most cases pickup/delivery is included, but not disconnection or reconnection to multiple devices nor is the removal of devices off the wall (from any height).
If the item develops a fault outside the manufacture warranty and you have purchased an Extended Warranty is the customers’ responsibility to lodge a claim to their extended warranty organisation, the warranty company will then contact us via email to give us the authority carry out the repair. At times it may not be economical to repair the item and the extended warranty company may decide to replace it instead, if this eventuates we will advise you as soon as we are informed.
Please note: Disconnection/Re-installation charges may apply if we are requested to carry out these duties. Commonly a simple reconnection, eg. Antenna and one additional device to check the operation is included. Reconnection of other devices such as Pro logic amplifiers and re installation on the wall, will attract a chargeable fee. Where no fault can be found and the defect is verified to be caused by incorrect operation or a malfunctioning antenna system or issues which are not covered by the manufacture or extended warranty we reserve the right to charge our out of warranty repair rates including transportation fees.
Conditions for repairs of goods not under any warranty
A booking fee is applicable to all our repairs, this will be deducted from the repair cost. Pickup and Delivery is available, At times we will attempt to triage the fault and if feasible we will send a technician with the suspected parts and repair the item on site. Unpreventable delay may occur if parts are required are not in stock, we will keep you up to date on the progress of the repair.
All our repairs have a minimum 30 day labour warranty, it is your responsibility to report any defects within this period, parts warranty is as per manufacture or suppler of the spare parts ( between one and nine months) This warranty excludes tunings and installations.
Repaired items of any value left uncollected for a period greater than ninety days will be sold to recover cost. Any deposits paid for items such as parts orders, installations, booking fees and excreta are not refundable.
Disclaimer of Liability and Indemnity
All repair are subject to a non-refundable estimate and or minimum labour fee, chargers will also applies to warranty repairs not covered under manufacturers’ and or extended warranty conditions.
No refund policy of the booking fee applies to items when a repair authority has been given by the owner or after work has commenced on your unit, if you establish that the item is under warranty or is referred to manufacturer or extended Warranty Company for compensation.
Sunland TV Service can dispose or sell this unit if not collected within 30 (thirty) days of notification of completion without any further notice. Whilst every effort will be made to ensure the highest level of care is applied during the transportation & service of any goods by Sunland TV Service or any of its affiliates, agents and licensors (and/or any third party) will not be liable for any damages or inconvenience arising.
In no event will of Sunland TV Service be liable for, its affiliates, agents and licensors to you (and/or any third party) arising out of any kind of legal claim (whether in contract or otherwise) in any way connected with the service to which the claim relates. No omission of its affiliates, agents and licensors will operate as a waiver of any right. For the exclusive benefit of Sunland TV Service, Sunland TV Service shall retain the right to bring proceedings as to the substance of the matter in the courts of our state of residence or, where these terms are entered into in the course of trade or profession of our principal place of business.
IF A PROBLEM OCCURS WITH THE UNIT WITHIN THE 30 DAY PERIOD, IT IS THE CUSTOMERS RESPONSIBILITY TO RETURN OR NOTIFY US WITHIN THIS PERIOD SO THE PROBLEM CAN BE RECTIFIED AT NO CHARGE FOR LABOUR.
However if the unit has developed an unrelated fault to the previous repair, the customer will be advised of the findings and an estimate for the additional repairs will be provided.
House Calls Relating to Tuning and Unit Installations
Once the Technician has satisfactorily completed the tuning or installation no warranty claim can be made if you forget the instructions provided to you on the operation of your equipment or if items have been disconnected, removed or replaced. If any of your units develop a malfunction no warranty can be claimed and an installation or retuning fee will be charged after repairs.